Complaints Book.

Livro de Reclamações · Last updated: May 2026

In accordance with Portuguese law (Decree-Law no. 74/2017), copenicker . studio provides access to the Electronic Complaints Book (Livro de Reclamações Eletrónico) as required for service providers operating in Portugal.

Submit a complaint via the official platform:

All complaints must be submitted through the official Portuguese Complaints Book portal, managed by ASAE (Autoridade de Segurança Alimentar e Económica).

Livro de Reclamações ↗

Before You Submit a Complaint

We encourage you to contact us directly first — most issues can be resolved quickly and informally. We are committed to providing a high quality of service and take all feedback seriously.

Contact us at: ana.paiva.design@gmail.com

Service Provider Information

Name: Ana Paiva

Trading as: copenicker . studio

Website: copenickerstudio.com

Email: ana.paiva.design@gmail.com

Activity: Graphic Design, UI/UX Design, Illustration, Consulting

Your Rights as a Consumer

As a consumer in Portugal, you have the right to:

  • Submit a formal complaint via the Electronic Complaints Book.
  • Receive a written response within 15 working days.
  • Escalate unresolved complaints to the relevant regulatory authority (ASAE).
  • Use alternative dispute resolution (ADR) entities recognised in Portugal.

Alternative Dispute Resolution

In the event of an unresolved dispute, you may contact an Alternative Dispute Resolution (ADR) entity. A list of accredited ADR entities in Portugal is available at: www.consumidor.gov.pt

EU consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr