In accordance with Portuguese law (Decree-Law no. 74/2017), copenicker . studio provides access to the Electronic Complaints Book (Livro de Reclamações Eletrónico) as required for service providers operating in Portugal.
Submit a complaint via the official platform:
All complaints must be submitted through the official Portuguese Complaints Book portal, managed by ASAE (Autoridade de Segurança Alimentar e Económica).
We encourage you to contact us directly first — most issues can be resolved quickly and informally. We are committed to providing a high quality of service and take all feedback seriously.
Contact us at: ana.paiva.design@gmail.com
Name: Ana Paiva
Trading as: copenicker . studio
Website: copenickerstudio.com
Email: ana.paiva.design@gmail.com
Activity: Graphic Design, UI/UX Design, Illustration, Consulting
As a consumer in Portugal, you have the right to:
In the event of an unresolved dispute, you may contact an Alternative Dispute Resolution (ADR) entity. A list of accredited ADR entities in Portugal is available at: www.consumidor.gov.pt
EU consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr